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Starbucks: Three Main Benefits For Writing Customer Name On The Cup

Whenever I order a small Starbucks coffee, I am always asked "What's your first name?" by a cashier. Even I was the only person to order, they still asked my name. Not only Starbucks, now many other bubble tea brands such as Vivi, Coco, Gong Tea also start calling customer's names. Why does Starbucks write customer name on the cup? What're the benefits to do that? Image from writingelves.com Self-Promotion In the beginning, Starbucks wrote customer names because they received too many orders. Marking down names would prevent mistakes. Later on, Starbucks found that writing names do not only improve work efficiency but also increase brand awareness.   Sometimes (most times) Starbucks spell the wrong name. You think customers will get angry? Actually no. In contrast, people feel Starbucks is not only a coffee shop but also a coffee shop with its own personality.  Image From Memeguy Some customers also make fun with Starbucks. They come up with...

Crazy Idea For 2020 Valentine's Day: If Starbucks Cross Promote With Kate Spade

When I came to Seattle, I always felt exited to buy a cup of Starbucks coffee. I am still a big fan for Starbucks now, but for some reason, I don't feel excited anymore. What happened? Here is a common problem that a global brand has to face: when the market size get large enough, the continued growth will get slow.  Offering new drinks is a good way to get some customer's attention and increase sales. However, most customers have their own drink habits. They usually order the same drink. And there are so many substitutes such as bubble tea.  For Starbucks, how to make customers get exited about the brand again? How to expand more market? One idea comes to my mind is run a cross promotion campaign with Kate Spade in Valentine's Day.  Why? I love to read Chinese brand  campaign and advertising news every day. A couple months ago,   Lay's worked with UGG   to offer limited summer pink gift box and a new collection of spring chips in th...

Starbucks: It’s Not About Coffee Anymore (Digital Experience-Website Analysis)

From chunxuchai.wordpress.com Starbucks is the most successful coffee chain in the world. I used to live in Seattle for five years, and I am a loyal fan of Starbucks. When Howard decided to join Starbucks, he defined Starbucks as “A place for conversation and a sense of community. A third place between work and home.” ( Starbuck Company Infomation ) Actually, he is right. Starbucks is absolutely my third place between work and home. When I study, I choose Starbucks; When I meet friends, I meet them at Starbucks; When I want to relax, I still feel Starbucks is the right place. Last week, I visited Starbucks Reserve Store, which is the only reserve store in NYC. For me, I feel it is an isolated place in this crowded city. The whole shop is decorated in a pastoral style. Several couches set in the center of the shop for people to relax. With a simple cup of specialty coffee, we start tasting our life. From chunxuchai.wordpress.com Starbucks is definitely a Coffee Expe...